SHIPPING, RETURNS

Infinity Art Gallery offers shipping * on all its products and to all countries that can be selected by indicating the shipping address.

As a general rule, packages are sent within 48 hours of receipt of payment, via UPS with tracking number and delivery with signature. We will provide you with a link so you can track your order online.

If for any reason you are not totally satisfied with your purchase, once you receive it, you have 15 days for us to refund 100% of the amount paid. You do not need to give us any explanation.

* Except specific products clearly indicated in the purchase option [Cart]. The shipments indicated with shipping costs are usually those that require special transport because they are large format or extra weight.

FREQUENT QUESTIONS 

Where I can check the status of my order?

As soon as your order ships, you will receive an email with the relevant track and trace data. The estimated delivery time, as shown in the advertisement, is calculated in "business days", which means that weekends and national holidays should not be taken into account.

Are there any shipping costs?

Infinity Art Gallery offers free shipping * on all products to those countries that can be selected when choosing the shipping address.

Please note: Orders shipped to an address outside of the EU may be subject to import duties and taxes, which will be collected when the shipment reaches the specified delivery address. You are responsible for paying such import duties and taxes. It should be noted that Infinity Art Gallery has no control over such charges and since these charges are different in each country, Infinity Art Gallery cannot predict their amount. Infinity Art Gallery advises you to contact your local customs office for more information.

* Except specific products clearly indicated in the purchase option [Cart]. The shipments indicated with shipping costs are usually those that require special transport because they are large format or extra weight.

What countries do you ship to?

Infinity Art Gallery offers free shipping * on all its products and to all countries that can be selected by indicating the shipping address. In the event that it is not possible for you to place an order to your preferred delivery address, please contact us at the email address shipping@infinityartgallery.net

* Except specific products clearly indicated in the purchase option [Cart]. The shipments indicated with shipping costs are usually those that require special transport because they are large format or extra weight.

Can I collect my order at the warehouse or at the Infinity Art Gallery?

Yes. By appointment and acceptance of the conditions of our appointments and visits service.

DELIVERY

How long will it take to receive my order?

Standard delivery

ES: 1 - 2 work days

NL, BE, FR, AT, UK, IE: 3 - 5 work days

IT, DE, PT, PL, DK, CRO, HU: 5 - 7 work days

NON-EU: 7 - 9 work days

Exprés delivery

NL, BE, FR, DE, AT, UK, IE, IT, ES, PT, PL, DK, CRO, HU: 1 - 2 work days

NON-EU: 2 - 7 work days

Delivery time depends on the country as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to a larger (metropolitan) area (close to a UPS airport hub). The estimated delivery time in business days, as mentioned in the product announcement, differs depending on the shipping country. An estimated delivery time is shown in the tracking information that you will receive as soon as the package leaves the Infinity Art Gallery warehouse.

SHIPPING POLICY

The shipment will take place between 1 and 15 days (for original works), depending on the destination, and may be somewhat longer in the case of international shipments, framed works or works that need to be framed. We will be in contact with you so that you know the times and the process at all times. Although most of the works do not contain glass, they will be carefully packed to avoid damage in transit.

You are responsible for correctly entering the delivery address; Infinity Art Gallery has no responsibility for shipments that have been delivered to an incorrect address (which was communicated to Infinity Art Gallery prior to shipment). In the event that Infinity Art Gallery needs additional information regarding a delivery address, Infinity Art Gallery may contact you to provide additional information. There may be a delay in delivery if additional information about the delivery address is required.

Infinity Art Gallery will make all reasonable efforts to deliver the order to the delivery address within the expected delivery terms. If there is a delay in delivery, or if the order cannot be placed (or is only partially fulfilled), you will be informed about it as soon as reasonably possible after the order has been placed. In this case, you have the right to terminate the contract free of charge.

The risk of damage or loss of products is the responsibility of CLUSE until the moment of delivery to the delivery address, unless explicitly agreed otherwise.

In case you receive a product that you did not order, you must inform Infinity Art Gallery about it as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the website ). You will be responsible for the return shipment of said product after receiving the return instructions from Infinity Art Gallery. Infinity Art Gallery will bear the costs of such shipment and will subsequently arrange for the correct product to be shipped, provided that you have complied with Infinity Art Gallery's return instructions.

In the event that you have received a damaged or incomplete product, you should inform the Infinity Art Gallery customer service team as soon as possible (within 24 hours of receiving the order) via the contact form on the website. Subsequently, Infinity Art Gallery will decide how to deal with the matter in question; You should always inform Infinity Art Gallery in the mentioned situations and await the instructions of the Infinity Art Gallery customer service team.

In the event that the order that has been sent to you or that Infinity Art Gallery has sent to you, is lost, has been lost or if you claim that you have not received the order (despite the fact that both the information and the tracking data and information of the carrier indicates otherwise), the carrier's claim procedure will begin and the result of this procedure will be awaited, before any type of reimbursement or re-shipment is made. Cooperate fully with the carrier's claim procedure.

In the event a shipment is lost as a result of carrier error (and once the carrier claim procedure has been completed), Infinity Art Gallery will refund the money or Infinity Art Gallery will attempt to reship the requested product. In the event that a shipment has not yet been delivered to your delivery address (or collection point) 14 days after the shipment date, you are required to inform the Infinity Art Gallery customer service team. by email within 14 days (ie ultimately 28 days after the date of dispatch).

Return policy

If for any reason you are not totally satisfied with your purchase, once you receive it, you have 15 days for us to refund 100% of the amount paid. You do not need to give us any explanation. The piece or pieces must be returned in their original packaging, all the accessories included in the box, all the documentation and the certificate of authenticity. The costs derived from the return will be borne by Infinity Art Gallery. In any case, it will not be possible to cancel a purchase that has derived from a customization [Custom Art] following your requirements. The return payment will be made at the time of our receipt of the returned work through the same credit card used for the original purchase. Terms of cancellation will be offered in writing along with the work when it is submitted.

Infinity Art Gallery offers its clients an indefinite repurchase guarantee of puzzle or tangram works for the same price as the original sale, as long as they are in perfect condition, have not undergone modifications, wear or tear, and retain all the original documentation and certificates of authenticity.

Personal information

The personal data in our possession as a result of the information request process or a formal purchase will be used exclusively for the purposes of the sale itself, keeping you informed of such use at all times. For more information about your rights in this regard, we ask you to consult our Privacy Policy.